Nantian Electronics Refund & Return Policy

Refund Policy

At Nantian Electronics, refunds are generally accepted within 90 days from the date of delivery. If you encounter any issues upon receiving your order, please contact our support team immediately.

1. Non-Receipt of Parcels

We guarantee a full refund or a reshipment if your order does not arrive within the standard shipping timeframe. However, this guarantee does not apply if the delivery failure is due to customer-related issues, such as:

• Providing an incorrect or incomplete shipping address.




• Failure to complete customs clearance due to the customer's personal reasons.

Note: In cases of force majeure—including extreme weather, postal delays, customs inspections, or local protests—we cannot guarantee on-time delivery. However, we remain committed to assisting you in tracking and resolving these issues.

2. Missing Items

If you believe items are missing from your shipment, please follow these steps:

• Verify the total number of boxes associated with your tracking number.

• Thoroughly inspect all packing materials, as small components can often be overlooked in crevices or cushioning.
  

• If the item is still missing, email our customer service team immediately. Please include a description of the missing quantities and photos of the entire parcel.

Nantian Electronics will cross-reference your claim with our warehouse surveillance and packing records to ensure a swift resolution.

3. Resolution Process

1. Authorization: Email our support team to initiate a request.
   Verification: Our team will review your case and internal logs.
   Solution: We will provide a tailored solution (refund, credit, or reshipment) based on the specific circumstances.

Return Policy

By returning products to Nantian Electronics, the Customer certifies that the products were purchased directly from us and have not been substituted, in whole or in part, with products from other suppliers or sources.

General Requirements:

• Condition: Returns must be in their original packaging and in unused condition (unless defective).

• Sensitive Components: ESD or moisture-sensitive products must remain unopened except under strictly controlled conditions.

• Timeframe: Returns are generally accepted within 90 days from the date of delivery.

Quality Claims:

If a return is requested due to "non-original," "counterfeit," or "quality issues," a valid quality report from an authoritative third-party organization recognized by Nantian Electronics is required to process the exchange or refund.

Shipping & Fees:

• Customer Responsibility: If a return is due to customer error (e.g., ordering the wrong part), the customer is responsible for all customs charges and additional fees.

• Freight: Return freight charges must be prepaid. Nantian Electronics will not accept "Cash on Delivery" (COD) shipments.